Telematics Program for Hanover Commercial Auto Insureds

Fleet Accidents are on the rise due to unsafe driver behavior. What are you doing to prevent it?

Introducing Hanover Telematics

Hanover Insurance is pleased to offer MyGeotab powered by BlueArrow. This robust telematics platform will help you efficiently manage your fleet’s safety, maintenance, productivity and efficiency. With a Simple Plug N’ Play device and an easy to use interface, Fleet Management has never been easier.

Check out our Features

  • Easy to Use Cloud-based Portal
  • Robust Driver Behavior Data
  • Monitor Speeding, Braking, Acceleration
  • Seat-Belt Usage
  • In-Vehicle Driver Coaching
  • Detailed Trips History
  • Odometer and Engine Hours Tracking
  • Engine Faults and Measurements
  • Excessive Idling Events
  • Quick & Easy Installation

A Look at the Device

Simply plug the GO9 directly into your vehicle’s OBD II port or with an adapter where needed. No antenna or wire-splicing required. The device auto-calibrates to accommodate for installation in any orientation.

  • 4G LTE Connectivity
  • Compact, Durable Design
  • Built-in auto-calibrating accelerometer and gyroscope
  • Over-the-air updates
  • End-to-End Cybersecurity

See a Demonstration of the Program

This video will take you through a demonstration of how the system works, what is included in the program, and hopefully answer any questions you may have.

Frequently Asked Questions

What happens if I put my Geotab GO device into another vehicle?

The GO device will figure out that it has been plugged into another vehicle when it detects new VIN information from the vehicle. Once the GO device learns that it is in a new vehicle, it will automatically recalibrate itself using its built-in accelerometer to determine its new orientation in order to detect acceleration events properly. Finally, the GO device will reset its previously held engine data, such as the odometer value, and will begin logging the values that it receives from the new vehicle. In MyGeotab, device management is now automated. When the GO device detects a new VIN, it will automatically create a new vehicle in MyGeotab, eliminating the need to manually perform this change.

Is the GO device capable of draining my car battery?

No, the GO device will go into sleep mode when the vehicle is turned off and will only draw 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.

Will connecting to the OBD port void my vehicle warranty with the manufacturer?

In the US, the Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Geotab has spent considerable time ensuring that our products cannot cause harm to the vehicle.

Where is the OBD port in my vehicle?

The OBD port is generally within 3 feet of the steering wheel and does not require special tools to access. Normally, this port is located just under the dashboard and above the gas or brake pedal. It can normally be located by looking under the dashboard or running your hand along the bottom edge of the dashboard until you “bump” into the connector.

How many users can we have?

You can create an unlimited number of users. Furthermore, users can be configured to have specific roles with varying levels of access. For instance, you can set up distinct groups of user accounts to be used for your dispatchers, managers, supervisors, and administrators. You can manage your user accounts by navigating to Administration and then selecting Users.

How often is the odometer recorded?

The odometer is recorded at the beginning, end, and at every hour of a trip. When the GO device detects an ignition change, it will send an odometer request to the engine. The same request is sent every hour if a trip lasts longer than an hour. The last recorded odometer time is displayed beside the odometer field within MyGeotab.

What languages is the software available in?

English, French, Spanish, Japanese, German, Polish, Brazilian Portuguese, Dutch, Italian and Simplified Chinese.

Can a virus be loaded onto my device and could that infect the network?

A virus cannot be delivered to your device. The servers that deliver the code to devices are behind Geotab’s firewall and the devices will only accept firmware updates and other instructions from Geotab.

What is MyGeotab web browser compatibility?

As Geotab continues to innovate, many modern features of the web are integrated into our products. In order to use all the advanced functionality on MyGeotab, a modern browser is required. A modern browser includes the following:

  • Microsoft Internet Explorer 11+
  • The latest version of Google Chrome
  • The latest version of Mozilla Firefox
  • Apple Safari 6+
Can I install the device myself?

The Geotab GO device installs easily in your vehicle by simply plugging in to your OBDII port. Depending on your vehicle, some larger commercial trucks require an additional harness. You can learn more about the installation process as it relates to your vehicles by speaking with BlueArrow Telematics

How do I know my device is installed properly and communicating (Ignition, GPS, connection)?

The GO device has 3 LEDs that indicates the health of the device and connectivity:

  • Red: The device has detected ignition and the vehicle has power
  • Green: The device is connected to the cellular network and can communicate with the Geotab servers
  • Blue: The device has latched onto the GPS satellites
What do I do if my device is not communicating?

The first step is to try unplugging the device from the vehicle, and then plugging it back in to see if this will help re-establish communication. If the device still does not communicate, then please contact BlueArrow Telematics for further assistance. Common reasons why the device may not be communicating are:

  • The device may be in an area without cellular coverage.
  • The device may be unplugged from the vehicle or has lost power from the OBD connector.
  • The device may be reporting, but it may have a GPS issue where it cannot latch onto the GPS satellites.

Ready to increase fleet safety?